Contact
Phone

Cancellation Policy

Diss Dental Care Centre

Cancellation Policy

It is the aim of this practice to provide quality dental care to our patients, and use clinical time effectively. Missed appointments prevent us from scheduling another patient that could benefit from our services. We schedule individual time with each patient to allow us to deliver the quality and personal care every patient deserves.

We understand that things can change, but we ask that you provide at least 48 hours’ notice for any appointment changes.

See our cancellation policy below:

  • Cancellation by phone/email or in person made more than 48 hours’ before the appointment – no fee chargeable
  • If less than 48 hours’ notice given a cancellation fee £50 is chargeable for a routine check-up or hygiene appointment. For a treatment appointment 50% of treatment cost
  • Deposit payable
    o Treatment 50% deposit (clinician discretion)
    o New Patient Consultation £50
  • Deposit lost if patient Fails to Attend or less than 48 hours’ notice given
  • Deposit fully refundable with sufficient notice given
  • Illness or unavoidable circumstances. We will take valid reasons into account (unless situation happens regularly)
  • Arriving late – The clinician will decide if they can still see you and if any charges will be payable
  • If the patient Fails to Attend or late cancellation (less than 48 hours)
    o Private Patients
         ▪We will ask the patient to pay in advance the full cost of the next appointment and any cancellation charges before we are able to book the next appointment
    o Denplan Patients
         ▪ Patient to pay all charges in full equivalent to 50% of private patient treatment cost
         ▪ Patient will have to wait for next appointment. It may mean waiting a few months to be fitted back in